I have contacted WM on 36 occasions and cannot get relief. For a while, the customer service persons (800-283-1582) knew me on a first name basis. In the end, the supervisor, Julie Hernandez (209-358-2159) called me only 3 times and would not leave me a message on voicemail or any other way to make contact, not even smoke signals! On one occasion, a guy that could not speak English very well came to inspect the damage to the lawn and garden. I showed him broken sprinklers, the hole where the trash truck got stuck and requested a written response, that has been over a year now.. still waiting. 

I have called and contacted their silly web form contact request at  the corporate website and have yet to hear back from them since 12/2006. 

Next I submitted a complaint with the local BBB, I received an email back stating the their organization will make contact the Waste Management about my dissatisfactions. The BBB email me back and explained that their was no response after 30 days, and were closing the case. WTF! A few days after that, I got a response from the BBB in an email with a PDF attachment. I opened the attachment and was a copy of a letter explaining to call the district manager Julie Hernandez. Upon my review, I got screwed again, the contact number was mysteriously missing 1 of the 10 digit number to make contact. I lucked out due to the fact that file was written on letterhead. 

In the end, after the complaining, I refused to pay my garbage bill, so my account was placed into collections. I will peruse this matter further. 

Winton Disposal - Waste Management
attn: Julie Hernandez
2769 W Hatch Rd
Modesto, CA 95358